Effective Date: 28th January 2025
Welcome to Glow Organic Kenya! These Terms and Conditions ("Terms") govern your use of our website (
https://gloworganickenya.co.ke) and any purchases you make through our online store. By accessing our website or making a purchase, you agree to comply with these Terms. If you do not agree, please refrain from using our services.
1. General Information
Glow Organic Kenya specializes in offering organic products, including skincare, wellness supplements, and eco-friendly items, to customers in Kenya and beyond. These Terms apply to all users of the website, including browsers, customers, and merchants.
2. Eligibility to Use the Website
- You must be at least 18 years old or have the consent of a parent or legal guardian to use our services.
- By using this site, you represent that all information provided is accurate and truthful.
3. Products and Pricing
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Product Descriptions:
- We aim to provide accurate descriptions and images of our products. However, slight variations may occur due to lighting or packaging updates.
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Pricing:
- All prices are listed in Kenyan Shillings (KES) and include applicable taxes unless stated otherwise.
- Prices are subject to change without prior notice but will not affect orders already confirmed.
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Availability:
- Products are subject to availability. If a product is out of stock after you place your order, we will notify you immediately and offer an alternative or issue store credit.
4. Orders and Payments
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Order Confirmation:
- An order is considered confirmed once you complete payment and receive an email confirmation from us.
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Payment Methods:
- We accept Mpesa, credit cards, debit cards, and other secure payment methods available on our platform.
- All payments must be completed at checkout.
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Fraud Prevention:
- Orders suspected of fraud may be canceled without prior notice.
5. Delivery Policy
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Shipping Areas:
- We deliver across Kenya, with delivery times varying by location.
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Delivery Times:
- Nairobi: 1–2 business days.
- Other locations: 2–5 business days.
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Delivery Fees:
- Delivery charges are calculated at checkout based on your location.
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Lost or Delayed Packages:
- Glow Organic Kenya is not responsible for delays caused by couriers but will assist in tracking your order.
6. Refund and Return Policy
We have a
No-Refund Policy for all sales due to the nature of our products. Please refer to our
Refund Policy for details on exceptions (e.g., damaged, defective, incorrect, or incomplete orders).
7. Intellectual Property
All content on this website, including text, images, logos, and graphics, is the property of Glow Organic Kenya and is protected by copyright laws. You may not use, reproduce, or distribute our content without prior written permission.
8. User Conduct
By using this website, you agree to:
- Not misuse the website for unlawful purposes.
- Not upload or distribute malicious software, viruses, or harmful content.
- Refrain from engaging in activities that harm Glow Organic Kenya’s reputation or operations.
9. Limitation of Liability
- Glow Organic Kenya is not liable for:
- Losses caused by third-party delivery services.
- Allergic reactions or adverse effects from using products improperly.
- Technical issues related to website downtime or errors.
- Our total liability for any claim is limited to the value of the order placed.
10. Privacy Policy
11. Changes to Terms and Conditions
Glow Organic Kenya reserves the right to modify these Terms at any time. Changes will be posted on this page, and your continued use of the website signifies your acceptance of the updated Terms.
12. Governing Law
These Terms are governed by the laws of Kenya. Any disputes will be subject to the jurisdiction of Kenyan courts.
13. Contact Information
If you have any questions or concerns about these Terms, please contact us:
