Effective Date: 28th January 2025
Glow Organic Kenya is committed to providing premium organic products. Due to the nature of our products, we have a strict no-refund policy. Please read the terms below carefully before making a purchase.
No-Refund Policy
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All sales are final: We do not offer refunds, returns, or exchanges on any items purchased from our store or website.
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Hygiene Standards: To ensure the safety and quality of our products, we cannot accept returns of skincare, wellness, or organic items once delivered.
Exceptions to the No-Refund Policy
Refunds or replacements will only be issued under the following circumstances:
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Damaged or Defective Products:
- If your product is damaged or defective upon delivery, notify us within 48 hours with photographic evidence via gloworganickenya@gmail.com or +254-792-227675
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Incorrect Item Delivered:
- If you receive the wrong item, contact us immediately, and we will arrange for a replacement at no additional cost.
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Incomplete Order (Fewer Items Delivered):
- If you receive fewer products than you ordered, notify us within 48 hours.
Provide the following information:
- Your order number
- A description of the issue
- Photos of the delivered package (showing its contents and packaging).
Once we verify your claim, we will:
- Deliver the missing items at no extra cost
- If the missing items are unavailable, we issue a store credit for the value of the undelivered items.
How to File a Claim
- Email us at [Insert Email] with:
- Your order number.
- A description of the issue.
- Clear photos of the damaged or incorrect product
Our team will review your claim and respond within 3 business days.
Additional Terms
- Claims filed after 48 hours of delivery may not be honored.
- Refunds for approved claims will be issued as store credit or replacements.
By making a purchase from Glow Organic Kenya, you agree to this Refund Policy.
For inquiries, contact us:
